Shipping policy

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping is free. We use Royal Mail.

Shipping option	Estimated delivery time	Price
Royal Mail Tracked 24	1 business days	Free

International Shipping

We do not offer international shipping.

How will my order be sent?

Your order will be shipped via Royal Mail.

Refunds, returns, and exchanges

We accept returns up to 60 days after delivery, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@BritPetCare.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@BritPetCare.co.uk